SageNet Support
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Activity overview
Latest activity by SageNet Support-
SageNet Support created an article,
Resolving SMS Delivery Failures Due to Invalid or Inactive Numbers
What’s Happening When you send an SMS to a number that’s invalid, deactivated, or a landline, carriers block the message and your dashboard logs a failure (21211: Invalid 'To' Phone Number | Twil...
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SageNet Support created an article,
Compliance and Regulations for SMS Blasts
Importance of Compliance Adhering to regulations (TCPA, CTIA) protects your brand and avoids significant fines. (The Marketer's Guide to SMS Compliance — Blog - Attentive) Opt-In and Opt-Out Requir...
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SageNet Support created an article,
Best Practices for Effective SMS Blast Campaigns
Audience Segmentation Segment your audience by demographics, engagement history, or purchase behavior to send relevant messages. (Holiday SMS marketing best practices for 2024 and beyond - Twilio)H...
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SageNet Support created an article,
Getting Started with M360 SMS Blast
Overview M360 SMS Blast enables you to send targeted, high-impact text campaigns directly from the platform. (SMS Marketing & Text Message Marketing to Drive ROI | Twilio) Prerequisites Valid SMS...
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SageNet Support created an article,
Who should I contact if issues persist?
If updating credentials and configuration doesn’t help, contact m360 Support via the API Connectivity queue in Zendesk. Provide screenshots of your API Keys page, Connector Setup, and the Logs ...
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SageNet Support created an article,
What best practices help prevent authentication issues?
Rotate API Keys every 90 days. Store credentials securely—avoid sharing via email or chat. Set up alerts for any 401 errors: in Monitoring → Alerts, configure notifications to Slack or email....
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SageNet Support created an article,
How do I test my workflow after updating credentials?
After saving your updated API Secret, go to Connectors → Test Connection. If the test returns 200 OK, the authentication issue is resolved. For full workflow execution, trigger your workflow ...
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SageNet Support created an article,
Where do I find error logs and correlation IDs?
To gather details for troubleshooting: In the Portal, click Monitoring → Logs. Locate the log entry by date/time—e.g., around “10:15 AM.” Copy the Timestamp and Correlation ID shown next to t...
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SageNet Support created an article,
How can I verify my connector configuration?
When setting up a connector (e.g., Shopify → Xero): Go to Connectors → [Your Connector] in the Portal. Confirm the Endpoint URL is correct (e.g., https://api.shopify.com/v1/orders). Review an...
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SageNet Support created an article,
How do I regenerate and update my API credentials?
In the Portal, navigate to API Keys → Create New Key. Note down the Client ID and Client Secret immediately (they’re shown only once). In your connector setup (e.g., Shopify connector), repla...